July 2010
5 posts
A (Now) Open Letter to Continental Airlines
Over the course of the last six days, I’ve sent two emails to refundshouston@coair.com, one to onepass@coair.com and reached out to get in touch with @Continental on Twitter to no avail. The topic: the way Continental Airlines handles upgrades. The response: Crickets (not even an auto-responder acknowledging receipt).
Since I spent a couple long, cramped hours writing this on a plane, I...
“Nothing? Are you kidding? Page 73 - Johnson, Navin R.! I’m somebody now!...”
– Navin Johnson (Steve Martin in “The Jerk”)
“Is the real point of my life simply to undergo as little pain and as much...”
– David Foster Wallace (reviewing Joseph Frank’s Dostoevsky)