February 2012
1 post
November 2011
1 post
September 2011
1 post
August 2011
1 post
Slow Clap
I’m asking AT&T to do something about the awful cell coverage at my house (in the middle of a “strong signal area”) and the response I get is, “Please call someone else, this technical support channel does not provide technical support.” Naturally that’s not the best support experience, so I clicked on the “Help AT&T improve our service to...
July 2011
4 posts
June 2011
4 posts
“It is our failure to become our perceived ideal that ultimately defines us and...”
– Conan O’Brien
May 2011
1 post
April 2011
3 posts
March 2011
6 posts
Fun Fact: topherchris’s eyes are like that in real life.
February 2011
5 posts
January 2011
3 posts
Thank you Tumblr!
oatmeal:
They used my TumblBeasts!
Thanks guys!
-The Oatmeal
An unofficial comment will be tweeted by @SoftLayer tomorrow. It might be pretty controversial.
But it probably won’t be.
“Experience is not what happens to a man; it is what a man does with what happens...”
– Aldous Huxley
December 2010
2 posts
Chick-Fil-A Product Development
A: We need a new product.
B: We have chicken sandwiches, right?
A: Right.
B: Why don’t we make some spicy chicken and sell spicy chicken sandwiches?
A: Brilliant!
[4 months later]
A: The spicy chicken sandwiches were great, but we need something fresh.
B: We have chicken biscuits in the morning, right?
A: Right.
B: Why don’t we use some spicy chicken from the spicy chicken sandwiches on...
November 2010
4 posts
“Most Americans don’t live their lives as Democrats, Republicans, Liberals...”
– John Stewart
1 tag
"Driving Goodwill"
Related to Marco’s quote from FastCompany, I saw this kind of business practice first-hand yesterday.
I was in NYC with a couple friends for the weekend, and we wanted to try Shake Shack. We head to the theater district location to grab it for lunch on Sunday. It’s good.
We weren’t leaving until about 5pm on Monday, and we found ourselves down near Madison Square Park the...
“I try to find new and tiny ways to delight my customers. They may not notice,...”
– Marco
October 2010
6 posts
“Well, my last job was … a long story … filled with sighs.”
– Scott Pilgrim
“I think the severity of his ideal interfered to deprive him of a healthy...”
– RWE
“Those who live within their means suffer from a lack of imagination.”
– Oscar Wilde (via azspot)
WatchAll up in this video. No big deal.
September 2010
1 post
Watchjakeandamir:
Resume
“It’s not rocket sockets.”
August 2010
1 post
How to NOT do Customer Service
About two weeks after sending this letter to Continental, a “Customer Care Manager” replied to say (and I’m paraphrasing here), “I’m going to forward this along to someone else who probably doesn’t care either. Be sure to spend more money with us!”
With all of the drama and intrigue, I wanted something more. I wrote back,
“If you can provide any...
July 2010
5 posts
A (Now) Open Letter to Continental Airlines
Over the course of the last six days, I’ve sent two emails to refundshouston@coair.com, one to onepass@coair.com and reached out to get in touch with @Continental on Twitter to no avail. The topic: the way Continental Airlines handles upgrades. The response: Crickets (not even an auto-responder acknowledging receipt).
Since I spent a couple long, cramped hours writing this on a plane, I...
“Nothing? Are you kidding? Page 73 - Johnson, Navin R.! I’m somebody now!...”
– Navin Johnson (Steve Martin in “The Jerk”)
“Is the real point of my life simply to undergo as little pain and as much...”
– David Foster Wallace (reviewing Joseph Frank’s Dostoevsky)
June 2010
4 posts
6 tags
The Art of the Unexpected
A couple weeks ago, I was reading “How Tracy Austin Broke My Heart” from David Foster Wallace’s Consider the Lobster, and I couldn’t get over his explanation of why sports stars’ autobiographies are generally so dissatisfying:
Of course, neither Austin nor her book is unique. It’s hard not to notice the way this same air of robotic banality suffuses not only...